Common Questions About On Bike Share

Where can the bike stations be installed?
How do you checkout a bike?
Do we get training on the system?
Can customers use a credit card to access and use the bike share system?
Can we use bikes we already have in the On Bike Share System?
What are the advantages of your bicycles for bike share use?
How many speeds do your bicycles have?
How do you shift gears?
How fast are your bikes?
What size people can ride your bikes?
What maintenance is required for your bikes?
Who does the maintenance on the bikes?
What assembly is required for the bikes?
How do you lock the bikes?
How long can someone keep a bike once they check it out?
What happens if someone doesn't return the bike?
Do you offer financing for purchasing your system?


Where can the bike stations be installed?

To set up a bike station, all you need is a level site to mount the bike racks - no power or internet is required. We offer 1-bike racks and 4-bike racks (bikes dock from two sides), so you can create bike stations of any size and in many different configurations. This enables you to put bike stations anywhere you need them so they are convenient and accessible to users. The more convenient the bikes are, the more likely they are to get used. The racks are surface mounted and are best installed into concrete/cement. They can also be installed into large paving stones with the right depth and material underneath. The racks cannot be installed into asphalt. For more information, download our Bike Rack Installation and Site Planning Guide.

How do you checkout a bike?

Each bicycle has a Bluetooth lock attached to the front of the bike, and is used to 'dock' the bike into the rack. The phone App uses Bluetooth to unlock/lock the bike to the rack. Registered members of your bike share program can use the app to locate available bikes and checkout and return the bikes.

Do we get training on the system?

Yes. We provide free comprehensive web-based training with every system, including training on the App, Administration software, and bicycles as well as an overview of system operations. We are also available to come on-site to provide training and support you with bike assembly, system installation and program launch.

Can customers use a credit card to access and use the bike share system?

Yes. We offer a Billing Module that you can use to create a billing plan that your customer select when registering for your program. The Billing plan gives you the ability to create pay-per-use fees (charged based on usage), or recurring fees (such as monthly memberships). Riders enter their credit card information directly into the App, and any time they use the system, they get billed accordingly and the proceeds are deposited directly into your bank account. Credid card and service fees apply.

Can we use bikes we already have in the On Bike Share System?

Not with our Bluetooth locking system. The electronic Bluetooth lock is attached to our specially designed frames. And our racks are work as 'docking' stations for the bicycles. However, we do offer a Do-it-Yourself Bike Share System that will work with any existing fleet of bicycles.

What are the advantages of your bicycles for bike share use?

Our bicycles are specially made for bike share, and use components designed to be easy to operate and easy to maintain. They use a twist grip shifter on the right hand side to make shifting fast and convenient. Our bikes also use the Shimano 7-speed internal hub - so all the gearing is fully enclosed to eliminate maintenance prone gearing components like derailleurs. Our frames use oversized tubing with a non-remove seat post, and all cabling is routed through the frame for safety and durability. Our bikes also use puncture resistant tires to reduce flats and keep the bike running longer, fenders to protect riders from water spray and a basket for utility. Plus, with our bikes, they are more resilient to the elements, and can be left outside more of the year for longer riding seasons.

How many speeds do your bicycles have?

Our bicycles come standard with the Shimano 7-speed internal gearing. Our 7-speed models have a gear range comparable to 18-speeds of a chain bike, so they are suitable for moderately hilly terrain, and rides of moderate to long distances. Our 7-speed bikes offer a 40% wider gear range than a 3-speed bike, making them much more versatile, and suitable for a wider range of riders and riding abilities.

How do you shift gears?

The bicycles are equipped with a twist grip shifter located on your right hand. The shifter includes a gear indicator that always indicates what gear you are in. A simple twist of the wrist changes the gears. Best of all, with our bikes, you can change gears at any time - while pedaling, coasting or at a complete stop. This feature makes the bikes easy enough for beginners to gain confidence quickly.

How fast are your bikes?

Our bikes are designed for recreational rides, but is ultimately determined by the rider. An experienced rider can cruise at up to 20-mph on our 7-speed bikes; however most riders will likely cruise between 10-12 mph.

Are there any height restrictions to ride the bikes?

Our unisex 18" frame is designed for riders 5'0" to 6'5". The low step-thru frame design makes it accessible by a wide range of riders. It's easy to adjust the seat height, and the seat post also has a non-remove security feature so it can't be removed from the frame.

What maintenance is required for your bikes?

Our bicycles are designed to require less maintenance than traditional bikes, and they will be less expensive to maintain than almost every other bicycle on the market. In fact, maintenance on our bicycles is so easy, most of our customers do it themselves. For instance, the Shimano gearing is fully enclosed and pre-lubricated for several thousand miles of operation, and it does not have a regular maintenance schedule. Almost all the other bicycle components can be adjusted using the toolkit included with your system. However, you can also have any local bike shop provide you with periodic or on-call service. For our bikes, we recommend regular safety inspections of tire pressure and brakes. We also recommend a more thorough insepction/tune-up at least once per year. You can review a detailed Bike Maintenance Schedule.

Who does the maintenance on the bikes?

It's your choice. We provide you with a toolkit, instructions and videos so you can do most everything on the bikes yourself. However, if you'd prefer to have someone else do it, that's no problem. We work with a nationwide network of certified bike mechanics that can come on-site to perform the bike maintenance. You can setup regularly scheduled safety inspections and bike tune-ups, or just call them when you need them. Either way, we have a solution for you.

What assembly is required for the bikes?

On Bike Share fully tunes and 85% assembles the bicycles prior to shipping. A complete toolkit and final assembly instructions are included with your bicycles. You can also watch our Bike Assembly Video.

Can someone lock the bike somewhere other than to the bike station?

Yes. Our bikes have an integrated U-lock that is built into the frame - called OnLock(tm). This highly secure lock provides an easy way to secure the bikes to any standard bike rack. This lock features a non-remove key function that traps the key inside the lock on the frame until the U-bar is secured in the lock and the bike is disabled. When the bike is not locked to a rack, the u-bar stores neatly on the bike frame.

How long can someone keep a bike once they check it out?

This is entirely up to you. It's your bike share program. You set the policy for how long users can keep a bike before it needs to be checked back in. If you are using the Billing Module, they get charged according to the terms of your plan.

What happens if someone doesn't return the bike?

With the Admin software, you can see exactly who has bikes, and how long they have had them. For Amenity systems, you can contact your members directly to return the bike, and you can Blacklist them from the system if they are abusing the system. If you are using the Billing Module, you can charge riders the full replacement cost of the bike if it is not returned within the time limit you specify in your Terms and Conditions.

Do you offer financing for purchasing your system?

Yes. Our financing partner can offer financing of your On Bike Share system purchase up to $25,000 for 24, 36 or 48 months. It's a simple 1-page application, and decisions are typically made with one business day. Call us for more details, or to receive the 1-page application.

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